Lyft not liable under ADA for not providing accessible vehicles to disabled riders

The Court of Appeals holds that a Lyft passenger cannot win her disability discrimination claim despite claiming that Lyft did not provide her wheelchair-accessible vehicles, also known as WAVs. 

The case is Lowell v. Lyft, Inc., issued on August 27. Plaintiff uses a motorized scooter and lives in White Plains. Lyft offers wheelchair-accessible “Access” rides in nine cities, including New York City. But it does not offer Access service in Westchester or most other areas.

The plaintiffs, including an advocacy group, proposed ways that Lyft could solve the problem. They wanted Lyft to remove its “blocker” preventing WAVs from being used in areas without Access service. They wanted Lyft to ask its drivers whether they had access to WAVs. They also proposed allowing WAV drivers to accept other types of rides, prioritizing WAV requests, and offering bonuses and incentives to attract WAV drivers. After a bench trial, the district court rejected those proposals. On appeal, plaintiffs argued that the district court improperly placed the burden on them to prove their proposed modifications were effective.

While the ADA requires transportation services to make reasonable modifications to their policies and practices, a plaintiff seeking a modification must prove the modification will be effective. As the Second Circuit (Kearse, Nardini and Lee) explained, an ineffective modification cannot be reasonable because it does not accommodate the plaintiff's disability. The plaintiff must also identify a plausible modification whose costs, on their face, do not clearly outweigh the benefits. Once that showing is made, to win the case, the defendant must prove the proposed modification is unreasonable.

Plaintiffs lose on the plausibility element. The problem for plaintiffs is there was not enough evidence that their proposal would create a functioning WAV service in Westchester. WAVs are rare and are generally not manufactured by automobile companies as wheelchair-accessible vehicles. Instead, standard vehicles are converted afterward, and those conversions can cost tens of thousands of dollars. In addition, there are not enough WAV drivers out there. When Lyft had tried to recruit WAV drivers in the Philadelphia and Delaware areas, it contacted more than 26,000 drivers, fewer than 130 responded, 30 referrals were received, and only one WAV driver joined Lyft's platform. That experience made it difficult for plaintiffs to prove that simply asking Westchester drivers whether they had WAVs would solve the problem.

The plaintiffs also claimed the district court had improperly required them to prove that their other proposed modifications were reasonable. The Second Circuit disagrees. The district court properly required plaintiffs to prove effectiveness while applying the lighter burden concerning reasonableness. Lyft then presented evidence showing that the proposals were ineffective and, in some respects, costly or otherwise unreasonable. Because the plaintiffs could not prove that their modifications would actually provide WAV service, the Court did not even have to reach Lyft's argument that the proposals would fundamentally alter its business.